I ordered a large bunch of flowers for my mother for christmas costing over £30. When they arrives the roses were not fresh (brown at the corners) and an orchid (1 of 2 in the bunch) heads was completely broken off.
I noticed that their "support team" online never actually seem to be online and their emailed and attached pictures the day after the flowers were received. I had no response so I emailed once again. It has now been over 2 months with no reply and then I noticed only this week a contact number. I plan on contacting them this week to receive a full refund for the flowers.
I know to avoid this company and simply buy a bunch in your local tescos or M&S. Better quality and FAR cheaper!
Monetary Loss: $30.